Terms of Service
Effective 28 July 2026 · You can save or print this page for your records.
1. Who we are
Registered office / business address: [geographic address]
Email: [support email] [VAT no., if registered]
These terms are a contract between you and us for the rterminal app and the account services around it. By creating an account, signing in, or subscribing you agree to them. If you do not agree, do not use the service.
2. The service
rterminal is a desktop application for macOS (Apple Silicon, M1 or later) and Linux. It is an AI agent that can operate your computer under your direction: browsing, reading and writing files and documents, running command-line tools, and carrying out multi-step workflows. It records reusable "skills" from your work, and your skills and tools sync to your account so they follow you between machines.
To function, rterminal requires an AI backend (such as Claude Code, Gemini, Codex, or OpenCode) which you connect under your own account with that provider. Your agreement with that provider, including any usage costs, is separate from these terms and is your responsibility. rterminal is not affiliated with those providers, and we are not responsible for their availability, pricing, or output.
The app keeps itself up to date automatically. We describe the app's functionality and compatibility on the website and download page; we take care to keep those descriptions accurate, and they form part of this contract.
3. Your account
You need an account, verified by email, to use rterminal. Keep your password and access codes confidential; you are responsible for activity under your account. You must be at least 18, or the age of majority where you live, to subscribe. You can sign out of all devices and delete your account by contacting us at the email above.
Your data. The app collects usage statistics by default (bare event names recorded against your account: never content), which you can turn off at any time, and offers a strictly opt-in research programme. The Privacy Policy has the full detail; the controls live in the app's My Account panel and on your account page.
4. Price, trial and renewal
The subscription costs £20 per month (pounds sterling), starting with a 7-day free trial. Card details are taken when you subscribe, but you are not charged during the trial. Unless you cancel before the trial ends, your first payment is taken when the trial ends, and the subscription then renews automatically each month until you cancel. There is no minimum term beyond the current billing month.
Payment is processed by Stripe; we never see your card number. If you pay from outside the UK, your bank sets the exchange rate and may add a conversion fee. [If VAT-registered: "Prices include UK VAT where it applies." Otherwise remove.]
We change these terms or the price only for specified reasons: to reflect changes in the law or regulatory requirements, to address security or abuse, to reflect new or changed features, or to adjust the price. For any material change we will give you at least 30 days' notice by email before it takes effect, and you can cancel before it does, without penalty. Changes never apply retroactively to a period you have already paid for, and continued use is never treated as consent to a new use of your data: new data uses require your separate agreement under the Privacy Policy.
Some accounts (for example, University of Oxford email addresses during the beta) receive free access for a period. Free access is provided as-is, can be ended by us on reasonable notice, and paid-subscription terms (trial, billing, cooling-off) do not apply to it until you start a paid subscription.
5. Cooling-off: your 14-day right to cancel
If you are a consumer, you have a legal right to cancel this contract within 14 days of subscribing, without giving a reason. Because the trial is 7 days, this right runs into the first paid week. Our policy is simple: cancel within 14 days of subscribing and we refund in full anything you have paid.
Right to cancel. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us ([Operator legal name], [geographic address], email [support email]) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below, but it is not obligatory. You can also cancel online at any time via the billing portal in your account. If you cancel online, we will send you an acknowledgement of receipt of your cancellation by e-mail without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation. If you cancel this contract within the 14-day period, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Model cancellation form (complete and return only if you wish to cancel
this way):
To [Operator legal name, geographic address, support email]:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of
the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
6. Cancelling later, and refunds
You can cancel at any time: online through the billing portal in your account, or by a clear statement to our support email. After the 14-day cooling-off period, cancellation takes effect at the end of the billing month you have paid for; you keep access until then and are not charged again. This does not limit your statutory rights, including your right to a remedy (which can include a refund) if the service is faulty, under the Consumer Rights Act 2015 (UK) or the Australian Consumer Law.
7. Your statutory rights
United Kingdom. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. As a consumer you are entitled to digital content that is of satisfactory quality, fit for purpose, and as described, and to services performed with reasonable care and skill. Information we give you about the service forms part of this contract.
Australia. Nothing in these terms excludes, restricts or modifies, or is intended to exclude, restrict or modify, any consumer rights or guarantees you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that cannot lawfully be excluded. To the extent of any inconsistency between these terms and those rights, those rights prevail.
8. Using the agent: your instructions, your machine
rterminal acts on your instructions, on your computer, with the access level you grant per session (read-only, ask-before-acting, or full access). You are responsible for the instructions you give, for reviewing actions you approve, and for what you do with the results. Automated actions can be wrong: review the trace, keep backups of important data, and use restricted access modes for anything sensitive or irreversible. You must not use rterminal to break the law, to infringe others' rights, or to access systems or data you are not authorised to access.
9. AI output is not professional advice
Output is generated by the AI backend you connect and may be inaccurate, incomplete, or out of date. It is not legal, financial, medical, or other professional advice, and rterminal does not provide legal services. If you use rterminal in professional work, you are responsible for reviewing its output and for meeting your own professional obligations before relying on or distributing anything it produces.
10. Licence and intellectual property
While your subscription (or free access) is active, we grant you a personal, non-transferable licence to install and use the app on machines you control, for your own or your organisation's internal use. The skills and files you write or that the agent creates for you are yours. The app is built on open-source components (including the Code OSS project, MIT licence); those components remain under their own licences, and the third-party notices are included with the app.
11. Service changes and availability
We keep improving the app and the account service, and we may add, change, or retire features. If a change materially reduces what you pay for, section 4's notice-and-cancel terms apply. The sync service depends on hosting and networks; short interruptions can happen, and we work to keep them rare and brief.
12. Suspension and termination by us
We may suspend or close your account if you materially breach these terms, if it is required by law, or if we discontinue the service; except in serious cases we will give you notice and a chance to fix the problem first. If we discontinue the service or close your account other than for breach, we will refund the unused part of any period you have paid for.
13. Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under the Consumer Rights Act 2015, the Australian Consumer Law, or other applicable law. Any limitation in this section applies only to the maximum extent permitted by applicable law and does not apply to liability that cannot be excluded or limited under the Australian Consumer Law.
Subject to that: we are not liable for losses caused by instructions you give the agent or actions you approve; for the acts, omissions, outputs, or availability of the third-party AI backend you choose; or for loss of profit or business interruption in business use. Our total liability to you in any 12-month period is limited to the greater of the amounts you paid us in that period and £100.
14. Complaints
If something is wrong, email us at [support email]. We acknowledge complaints within 30 days and aim to resolve them much faster. If we cannot resolve a complaint between us, we will tell you, on a durable medium, the name and website of a certified alternative dispute resolution body; we are not obliged to use ADR and do not currently subscribe to a scheme. Australian users can also contact their local consumer protection agency or the ACCC.
15. Governing law
These terms are governed by the laws of England and Wales, and you can bring proceedings in the courts of England and Wales. However, if you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in your local courts; nothing in this section takes those rights away.
16. How the contract is formed
You create an account on the website, verify your email with a code, and (for a paid subscription) enter payment details on Stripe's checkout page, which states the price and the obligation to pay before you confirm. You can correct your entries at each step before confirming. We then send a confirmation email with these terms; the contract is concluded, in English, when that confirmation is sent. We store the contract details in your account, and this page is always available to save or print.